Frequently Asked Questions

Who can service my CBCT scanner?

IDT Scans does not sell or service CBCT scanners. If you have an i-CAT or Gendex scanner please contact:

KaVo Dental Ltd.
3 Furzeground Way
Stockley Park
UB11 1EZ
United Kingdom
Tel +44 1494 733000

How can I get a Simplant password?

Please click here to obtain a Simplant password online from Dentsply Sirona. A CCKey is required.

I can see only one jaw in Simplant

In Simplant Planner or Pro, please go to the “Plan” menu at the top of the screen and select either “Maxilla” or “Mandible”.

In Simplant View, only one jaw can be displayed, so you will need a different file to display the other jaw.

Where can I download Simplant software?

Simplant is now sold by Dentsply Sirona. Please click here to access Dentsply Sirona’s download page.

For Simplant OneShot please visit IDT’s Software page.

Simplant View, Simplant OneShot and the Implant Libraries are free, the other versions of Simplant require a licence to be paid for.

Where can I obtain Simplant support?

Simplant is now sold by Dentsply Sirona. Please contact the following for support:

National Simplant Sales Specialist
Dentsply Sirona
Office: +44 845 450 0586 opt 2
Mobile: +44 7770 846423

How can I send CBCT data to IDT Scans?

Please send the data to us electronically. You can send a single file by clicking on this link:

If you have a folder containing multiple files, please right-click on the folder and select “Send to Compressed (zipped) folder” to create a single zip file which you can then send to us by clicking on the link above.

Please visit our extensive Knowledge Base for further information, or Contact Us.

What training do I need to request a CBCT scan and interpret the results?

Most Imaging Centres will accept requests for new dental CT or CBCT scans from Registered Dentists only. You should have received sufficient and appropriate training before referring your patient for a CT or CBCT scan. The Royal College of Surgeons of England (RCSE) runs a Dental CBCT Course for Referrers which you might find helpful.

If you intend to evaluate the scan yourself (and record your findings in the patient’s notes) you will need additional training, such as the RCSE Basics of Dento-alveolar CBCT Interpretation course. There is also a Postgraduate Certificate in Dental CBCT Radiological Interpretation offered by Kings College London. This nine month distance-learning programme is mostly delivered online, but also includes a block of face-to-face lectures and hands-on training at Guy’s Hospital.