Frequently Asked Questions

Who can service my CBCT scanner?

IDT Scans does not sell or service CBCT scanners. If you have an i-CAT or Gendex scanner please contact:

KaVo Dental Ltd.
St. Mary’s Court
12 The Broadway
Amersham, Bucks
United Kingdom
Tel: +44 1494 733000

How can I get a Simplant password?

Please click here to obtain a Simplant password online from Dentsply Sirona. A CCKey is required.

I can see only one jaw in Simplant

In Simplant Planner or Pro, please go to the “Plan” menu at the top of the screen and select either “Maxilla” or “Mandible”.

In Simplant View, only one jaw can be displayed, so you will need a different file to display the other jaw.

Where can I download Simplant software?

Simplant is now sold by Dentsply Sirona. Please click here to access Dentsply Sirona’s Simplant download page. Simplant software versions 17 and older are no longer supported by Dentsply Sirona since January 1st, 2022 and it is not possible to place Simplant Guide orders from these older software versions.

You can download older versions of Simplant from this page.

For Simplant OneShot please visit IDT’s Software page.

Simplant View, Simplant OneShot and the Implant Libraries are free, the other versions of Simplant require a licence to be paid for.

How can I move Simplant to a new computer?

Please click here to see which version of Simplant you are entitled to. Then download and install the corresponding version of Simplant from Dentsply Sirona’s Simplant download page.

For version 17 and older, please download the software from this page then scroll to the end of the page and download and install the latest Implant Library.

Your old Simplant cases are stored in C:\DentalData so you may wish to copy this folder to your new computer as well.

Once the software and implant libraries have been installed, please contact Simplant Support and give them your CCKey and your new SystemID and ask for a new password.

Where can I obtain Simplant support?

Simplant is now sold by Dentsply Sirona. Please contact the following for support:

Dentsply Sirona Simplant Customer Service
Office: +44 1 932 838 343
Mobile: +44 7770 846423

How can I send CBCT data to IDT Scans?

Please send the data to us electronically. You can send up to 20 files by clicking on this link:

If you have a folder containing a large number of image files, please right-click on the folder and select “Send to Compressed (zipped) folder” to create a single zip file which you can then send to us by clicking on the link above.

Please visit our extensive Knowledge Base for further information, or Contact Us.

What training do I need to request a CBCT scan and interpret the results?

Most Imaging Centres will accept requests for new dental CT or CBCT scans from Registered Dentists only. The Guidance Notes for Dental Practitioners on the Safe Use of X-ray Equipment provides useful information on pages 61-62.

You should have received sufficient and appropriate training before referring your patient for a CT or CBCT scan. The Royal College of Surgeons of England (RCSE) runs a Dental CBCT Course for Referrers which you might find helpful.

If you intend to evaluate the scan yourself (and record your findings in the patient’s notes) you will need additional training, such as the RCSE Basics of Dento-alveolar CBCT Interpretation course. There is also a Postgraduate Certificate in Dental CBCT Radiological Interpretation offered by Kings College London. This nine month distance-learning programme is mostly delivered online, but also includes a block of face-to-face lectures and hands-on training at Guy’s Hospital.